just got an email - Guild Wars Forums

wordlife45 · Sep 11, 2008, 08:39 PM // 20:39

from support and they asked for a digital image of my access key insert. Do i just take a photo of i on a piece of paper?? im confused

Savio · Sep 11, 2008, 08:42 PM // 20:42

They want you to take a picture of the access key on the sheet of paper that originally came with the game.

EDIT: I see from your other posts that you got the key online; you might want to tell them that and/or forward the e-mail with the key to them.

Neo Nugget · Sep 11, 2008, 08:42 PM // 20:42

http://guildwarsguru.com/forum/showt...php?t=10323952

You could have asked this in the other thread you made

But yea, I think they mean a picture taken from a digital camera. Just make sure it's clear.

Curse you Savio!

Kerwyn Nasilan · Sep 11, 2008, 08:42 PM // 20:42

It might/probally is some kind of hack attempt, i might be wrong but I have never heard of this.

[Morkai] · Sep 11, 2008, 08:43 PM // 20:43

Remember the cards you got with your games? That hold your keycodes? Take a photo of all 3 (assuming you have all 3)

Oh and btw...did you contact support? Because if they emailed you first do NOT reply with ANYTHING. And report the email to Anet's support immediately.

From the sounds of it they did email you first, it's probably a scam attempt.

wordlife45 · Sep 11, 2008, 08:46 PM // 20:46

no i emailed them first

Neo Nugget · Sep 11, 2008, 08:46 PM // 20:46

He was having trouble with his key earlier, so I'm assuming he contacted support.

Edit:

Quote:

Originally Posted by wordlife45

no i emailed them first

<----Too slow as always.

Quaker · Sep 11, 2008, 09:05 PM // 21:05

Quote:

Originally Posted by wordlife45

from support and they asked for a digital image of my access key insert. Do i just take a photo of i on a piece of paper?? im confused

If you have a retail box version of GW (any chapter/expansion) it would have come with some sort of card (insert) that had the key code on it. They want you to take a picture of that card and e-mail it to them. (to prove that you actually have it.)
If you purchased it from the online store, you probably don't have an actual card with a key on it, so you'll have to explain that to them and forward any info you have about the on-line purchase.

gremlin · Sep 11, 2008, 09:09 PM // 21:09

One company I deal with online has a service where they log anything you buy from them.

They have my name and postal address as well as email and they keep a copy of the purchase date.

I never have to prove to them when I bought something Its brilliant I wish all companies did the same for online purchases.

Issac · Sep 12, 2008, 01:16 AM // 01:16

What if you have more then one box, and don't remember which box has your CD key?

Sep 11, 2008, 08:39 PM // 20:39	#1
wordlife45 Pre-Searing Cadet Join Date: Sep 2008	just got an email from support and they asked for a digital image of my access key insert. Do i just take a photo of i on a piece of paper?? im confused

Sep 11, 2008, 08:42 PM // 20:42	#2
Savio Teenager with attitude Join Date: Jul 2005 Guild: Fifteen Over Fifty [Rare]	They want you to take a picture of the access key on the sheet of paper that originally came with the game. EDIT: I see from your other posts that you got the key online; you might want to tell them that and/or forward the e-mail with the key to them. __________________ People are stupid.

Sep 11, 2008, 08:42 PM // 20:42	#3
Neo Nugget Site Contributor Join Date: Jan 2006 Profession: R/	http://guildwarsguru.com/forum/showt...php?t=10323952 You could have asked this in the other thread you made But yea, I think they mean a picture taken from a digital camera. Just make sure it's clear. Curse you Savio! __________________ "Even if the morrow is barren of promises, nothing shall forestall my return."

Sep 11, 2008, 08:42 PM // 20:42	#4
Kerwyn Nasilan Forge Runner Join Date: Aug 2007 Location: WHERE DO YOU THINK Profession: W/	It might/probally is some kind of hack attempt, i might be wrong but I have never heard of this.

Sep 11, 2008, 08:43 PM // 20:43	#5
[Morkai] Jungle Guide Join Date: Oct 2007 Guild: Heroes of Elonia [HE] Profession: W/Rt	Remember the cards you got with your games? That hold your keycodes? Take a photo of all 3 (assuming you have all 3) Oh and btw...did you contact support? Because if they emailed you first do NOT reply with ANYTHING. And report the email to Anet's support immediately. From the sounds of it they did email you first, it's probably a scam attempt.

Sep 11, 2008, 08:46 PM // 20:46	#6
wordlife45 Pre-Searing Cadet Join Date: Sep 2008	no i emailed them first

Sep 11, 2008, 09:09 PM // 21:09	#9
gremlin Furnace Stoker Join Date: Oct 2006 Guild: GWAR Profession: Me/Mo	One company I deal with online has a service where they log anything you buy from them. They have my name and postal address as well as email and they keep a copy of the purchase date. I never have to prove to them when I bought something Its brilliant I wish all companies did the same for online purchases.

Sep 12, 2008, 01:16 AM // 01:16	#10
Issac Desert Nomad Join Date: Oct 2006 Location: Earthrealm Profession: W/A	What if you have more then one box, and don't remember which box has your CD key?